Refund Policy

Introduction

At Carrier transports, we aim to ensure you are completely satisfied with your purchases. We understand that sometimes an item may not be what you expected, so if you are not entirely pleased with your purchase, we're here to help.

Returns

You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags intact. You will need to provide a receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Please note, it may take up to 30 days for your bank to process the refund and credit your account. Carrier transports is not liable for any bank charges that you may incur during the refund process.

Return Shipping Costs

The cost of return shipping will be provided by us once your return is accepted. We will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

No Restocking Fees

There are no restocking fees charged on any returns.

At Carrier transports, we strive to accommodate your needs whenever possible. However, due to our fast processing and production times, we have specific guidelines for cancelling orders. Please review the following terms to understand how cancellations work at our store.

Cancellation Window

Customers have 12 hours from the time of placing their order to request a cancellation. If you cancel within this timeframe, we will process a full refund without any penalties.

How to Cancel Your Order

To cancel your order within the 12-hour window, please contact us immediately using the following methods:

• Email: [email protected]
• Phone: +15096324166
• Address: 1008 North 1st Street, Yakima, Washington, 98901, United States

Please provide your order number and contact details in your cancellation request to expedite the process.

Restrictions on Cancellations

After the 12-hour window has passed, your order will have entered the production process and cannot be cancelled or modified, except for the shipping address. This is because our production processes are designed to get products to our customers as quickly as possible.

Modifying Shipping Address

If you need to correct or modify your shipping address, please contact us as soon as possible before your order is dispatched. We will make every effort to accommodate your request. However, once an item is shipped, changes to the shipping address cannot be made.

Contact Us

If you have any questions or concerns about our Cancellation Policy, please do not hesitate to reach out. We are here to help with any issues you may encounter:

Carrier transports
Address: 1008 North 1st Street, Yakima, Washington, 98901, United States
Phone: +15096324166
Email: [email protected]
D-U-N-S Number: 41808031
EIN: 911118628
Working Hours: Monday to Friday (8:00 am - 6:00 pm)