Frequently Asked Questions (FAQs)

1. How can I place an order?

You can place an order directly through our website by selecting the products you need and following the checkout process. For assistance with orders, you can contact our customer service at +15096324166 or email us at [email protected].

2. What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept secure payments through PayPal and other trusted payment gateways.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can also use the "Track Your Order" page on our website by entering your transaction ID to see the latest status of your shipment.

4. What are your shipping options and costs?

We offer free shipping on all orders within the United States and Canada. Orders are typically processed within 1-3 business days and delivered within 3-14 business days. For more detailed shipping information, please visit our Shipping Policy page.

5. Do you ship internationally?

Currently, we only ship to the United States and Canada. For inquiries about international shipping, please contact us at [email protected].

6. What is your return policy?

We accept returns for defective and non-defective products within 30 days of delivery. Products must be in new or slightly used condition and include all original packaging and accessories. To initiate a return, please contact us at [email protected].

7. How long does it take to receive a refund?

Refunds are processed within 30 days of receiving your returned items. You will receive a confirmation email once your refund has been issued. Refunds will be applied to your original method of payment.

8. Can I cancel or change my order after it has been placed?

If you need to cancel or change your order, please contact us as soon as possible at +15096324166. We will do our best to accommodate your request if the order has not already been processed or shipped.

9. How can I contact customer service?

You can reach our customer service team by phone at +15096324166 or by email at [email protected]. Our office hours are Monday to Friday, 8:00 AM - 6:00 PM (PST).

10. Do you offer custom fabrication services?

Yes, 1008 North 1st Street, Yakima, Washington, 98901, United States offers custom fabrication services for heavy equipment, including straddle trailers and other specialized machinery. For more information or to request a quote, please contact us directly.

11. Are your products covered by a warranty?

Yes, most of our products come with a manufacturer's warranty. Warranty details vary by product, so please check the specific product page or contact us for more information.

12. How do I find the Transaction ID for tracking or returns?

The Transaction ID is a 10-digit number found on your invoice. Registered customers can use this ID to track orders or initiate returns through our website.

13. Is my personal information secure?

Yes, we prioritize your privacy and data security. Our website is protected with SSL encryption, and we do not share your personal information with third parties without your consent. For more details, please refer to our Privacy Policy.

14. Where can I find more information about your company?

You can learn more about 1008 North 1st Street, Yakima, Washington, 98901, United States by visiting our About Us page, where we share details about our history, values, and what sets us apart in the heavy equipment industry.